Recent Why SERVPRO Posts

SERVPRO Cares

12/2/2019 (Permalink)

Three men, winners of First Responder Awards First Responders of the Year: Travis Helkey, Douglas Orr, Devin Conkright

SERVPRO of Quincy Cares

SERVPRO of Quincy cares about and appreciates our Local Heroes: Our First Responders.


First Responder Reward Dinner

SERVPRO of Quincy held a reward dinner and celebration for their first-ever winners of the SERVPRO 2019 First Responders Bowl event.
SERVPRO received nominations of individuals that exemplified what it means to be a First Responder.
From those nominations, they chose the following three individuals, one of which (Travis Helkey) was sent to the National level as well!

Firefighter - Devin M. Conkright - Barry, IL Fire Department
Police - Travis Helkey - IL State Police Dist. 20 - Pittsfield, IL
EMS - Douglas Orr - Adams County EMT and Paramedic
Association - Quincy, IL

The award dinner and celebration for these winners was held on Thursday, November 21, 2019.
This dinner was held at Riverside Smoke House and Grill, 222 S. 3rd St., Quincy, IL.
The event included a dinner and then a presentation of awards. Each winner's nominator had a chance to speak about why they nominated these individuals.
Each winner received praised for their hard work and dedication as well as their selfless acts of always helping and looking out for others.
SERVPRO also gave a monetary donation of $500 to each of the respective units as a small way of saying, Thank you.

Please join us in our Celebration and Appreciation of these three outstanding individuals and First Responders.

CONGRATULATIONS Travis, Douglas and Devin!

We will be looking for other outstanding First Responders for 2020. Please let us know who it is that you believe exemplifies being a First Responder.

Contact us: 217-223-2993 or SERVPRO9649sales@gmail.com

Esporta: Be Different

11/25/2019 (Permalink)

Esporta wash machine Patented Esporta Wash Machine

Be Different: Be Better

SERVPRO of Quincy has prided itself on being different in the cleaning and restoration business. There are several cleaning and restoration businesses in the area that claim they are "Premier" or "Masters" at what they do, but when it comes down to it, there is only one "Pro" and we dare to be different.

One particular that sets us apart from some of the competitors is our Esporta Wash System. The patented Esporta is designed to clean over 90% of soft contents and textiles impacted by CAT 2 & 3 Water Damage, Heavy Smoke & Soot, Trauma Clean Up, and much more. 

So, how are we different?

After a local loss, we at SERVPRO of Quincy have offered to pick up, wash and return several pairs of "Emergency" clothes for homeowners using our Esporta. This helps them in a very trying time and they can now concentrate on family and other needs.

If you ever find yourself in a situation where you and your family would need this Emergency Service, please contact us and let us be Different: let us be Better.

24/7/365

217-223-2993 

Why SERVPRO? Ask our Partners...

11/13/2019 (Permalink)

American Red Cross Sound the Alarm Campaign American Red Cross - Sound the Alarm Campaign

Proud Partners

Every day, seven people die in home fires, most victims in homes that lack smoke alarms. Sadly, children and the elderly disproportionately lose their lives. The American Red Cross and SERVPRO of Quincy want to improve the odds and save lives.

That is why we are proud to partner with the American Red Cross in their "Sound the Alarm, Save a Life" campaign. The campaign was established to provide Free Smoke Alarms for any home, regardless of income. The program allows any certified partner of the American Red Cross to install up to three Free Smoke Alarms in any home. 

Almost 150...

Since March of 2019, we have installed almost 150 alarms. That means at least 50 plus households are just a little safer because of this invaluable program. And we are also proud to offer the installation service, Free of Charge.

If you or someone you love does not have working Smoke Alarms in their home, or the ones they have are outdated or need upgraded, please call us for an appointment. Do Not Wait...

SERVPRO of Quincy

217-223-2993

If you could choose the seasons... would you?

11/12/2019 (Permalink)

Snow covered wooden house in daytime Lots of Snow Photo by Greg Rakozy on Unsplash

Would you forget Winter?

Winter is a wonderful time of year in the mid-west. When we wake up to sub-zero temperatures and look out our windows at all the fresh white powder, we can conclude, it is a great place to live. If you are a Snow Leopard, that is.

What is all that snow good for anyway? 

  • Snow is an insulating blanket for our plants, protecting roots.
  • Deep snow helps the soil retain moisture over winter.
  • Snow, like rain, is full of nitrogen. All vegetation will love this when spring finally comes.
  • Lake levels and water supplies will be generously replenished this spring.

But we must also be cautious of snow, even though it does provide these positives, it can wreck your home and surroundings. Heavy snow can crush small trees and shrubs, breaking off tender shoots and branches. It can also wreak havoc on the roof of your home or business. The weight of heavy snow can damage your roof, leading to leaks or even collapsing. 

If you would happen to experience the negative side of snow this year and need the help of Professionals that have seen it all...

Call SERVPRO of Quincy 24/7/365

217-223-2993

SERVPRO of Quincy Service Policy

6/5/2019 (Permalink)

We are Here to Help!®

Keep Calm...

SERVPRO of Quincy is always here for you in your time of need. We have the training and experience needed to get you through any size disaster. We know that when the unexpected happens, you need someone you can rely on and trust for help. An immediate response is a crucial part in getting things back to, Like it never even happened.

Our Service Policy insures that we:

  • Contact you within 1 hour from the first notice of loss, to arrange for service.
  • Are on-site to begin mitigation services within 4 hours of notification.
  • Provide verbal and possibly written briefing of services needed within 8 hours of on-site arrival.

Call SERVPRO...

If a disaster occurs, we are always here for you! Call us 24/7/365 at 217-223-2993

Please note: Exceptions to our service response times may apply if a storm event occurs.

One-of-a-Kind Service: Emergency Response Program

6/5/2019 (Permalink)

Unique and Better

What sets SERVPRO of Quincy apart from other area restoration companies? It is our Emergency Response Program.

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

The SERVPRO® Emergency READY Profile Advantage

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO® of Quincy as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call Us Today To Get Started!

                      217-223-2993

Are You Winter Weather Ready

11/29/2018 (Permalink)

Are you prepared for the coming cold weather? Cold weather can have a huge impact on your home or business if you are not ready for it. From heavy rain and freezing temperatures to damaging winds, sleet or snow, all can cause serious and costly property damage. While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather. 

To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits. 

  • Check your business property for downed tree limbs and branches. Wind, heavy rain, ice and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries. 
  • Roofs, water pipes, and gutters should all be inspected to help ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems. 
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate a potential flood hazard. 
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present. 
  • Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open, allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe. 
  • Ask SERVPRO of Quincy Franchise Professionals about and Emergency READY Profile (ERP) for your business. The ERP is a no-cost assessment of your facility and provides you with a plan to get back in business faster following a disaster. 

When winter weather strikes, call SERVPRO of Quincy to strike back. 

Sewage System Backups

11/28/2018 (Permalink)

The reason you should choose SERVPRO of Quincy is because we are not afraid to get down and dirty. SERVPRO of Quincy has the expertise, experience, and equipment to safely remediate sewage damage in your home, business, or crawlspace. 

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination. 

Sewage Backup or Toilet Overflow? Call Us Today – (217) 223-2993

There are three major types of water. SERVPRO of Quincy will inspect the water to determine its type and then plan the appropriate response to safely restore your home or business back to preloss condition. 

The Three Types of Water Damage:

Category 1: "Clean Water"

This is water from a clean source, such as a broken water supply line or faucet. If left untreated, Category 1 water can quickly escalate into Category 2 or 3 water depending upon factors such as time, temperature, and contact with contaminants. 

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for Category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow. These sources may infect the water with bacteria and viruses. Category 2 water can quickly turn into Category 3 water if left untreated. 

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for Category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth. Category 3 water may contain untreated sewage, harsh chemicals and microbes.

The Benefits SERVPRO of Quincy Can Bring to Your Hospitality Business

11/16/2018 (Permalink)

Owning a business in the hospitality industry involves a unique set of challenges. Especially if your business is successful! You will enjoy lots of customers as a successful business owner, and that’s great! With lots of traffic, your business will experience wear and tear above and beyond the norm so you need to be prepared for these types of events and take a proactive viewpoint to stay ahead of the game.

Having a company such as SERVPRO of Quincy on your team will be a great benefit to you here. SERVPRO  of Quincy professionals are experienced in cleanup after fire damage or water damage, whether large or small, as well as being experts in the area of mold remediation. As a national franchise, we enjoy great business relationships with insurance professionals, so anything that will involve claims will be a breeze when you work with us.

Does your business involve food preparation? Heavy duty cleaning projects for industrial kitchens are all part of a day’s work for the SERVPRO of Quincy team. Going over your kitchen areas thoroughly to get hard to reach places sparkling clean will be something you can enlist us to complete. 

Perhaps your business is as a hotelier. Floors are a concern here, too, but from a different perspective. You will want all your spaces to look as though no one has even been there! Fresh and pristine hallways and lobby areas are great first impressions for your patrons, and a company like SERVPRO of Quincy that has years of experience in cleanups of all kinds will be the perfect answer to this type of challenge.

In the event that your hospitality-based business suffers damage from storms, accidents, machinery malfunctions or any other unforeseen issues that can come out of nowhere, enlist the help of SERVPRO of Quincy to get things back to normal as soon as possible.

Preparing Your Business for Winter Storms

11/16/2018 (Permalink)

Winter is getting closer in the Quincy area. This means that your businesses may be affected by winter storms. These dangerous storms cause damage to property each year, but fortunately, there are ways to protect your business before the storms have a chance to cause any damage. SERVPRO of Quincy is here to give you some tips you can use in order to protect your business from potential storm damage this season!

Protect Your Pipes!

Winter storms are notorious for freezing pipes within your building. These frozen pipes can burst and cause water to flow everywhere. Make sure to check your pipes regularly to see if they need any maintenance. Keep deodorization items around in case water ends up getting onto your carpet. This will help prevent any nasty smells from building up if the water does end up soaking too deep into the fabric.

Get a Generator

There is no telling whether your business will lose power during a storm. Having a generator on hand will allow you to keep electricity running even if the power does end up going out. Make sure to have a generator fully charged and on hand if you ever find yourself in the path of a winter storm.

Update Everyone Regularly

Make sure to maintain consistent communication with all of your employees. Check for weather updates on your phone or computer and plan accordingly if the weather does become severe. Ensuring everyone’s safety is a top priority for you as a business owner, so you need to be able to relay important information regarding any storms to your employees if necessary.

Have a Snow Removal Plan

Oftentimes, severe winter storms come with heavy snowfall. Failure to quickly remove snow will allow it to build up. Built up snow can potentially prevent people from leaving the building if it becomes too deep. It is important to have snow shovels on hand and regularly remove snow from high traffic areas and entrances. Failure to do so can result in injury from slipping and may lead to injured employees and customers.

Being prepared is the first step in ensuring safety during a winter storm. These tips are designed to help you stay ahead of the storm before it can cause damage to your business or property. Make sure to follow them and check the weather regularly this season for any updates on dangerous winter storms that may be coming to your area.

Sometimes, dealing with the effects of winter storms on your business premises may be overwhelming. Do not worry, SERVPRO of Quincy has the tools and experience to help you get your business back to its pre-damage condition!

Why is Your Water Heater Making Noise?

11/16/2018 (Permalink)

Hot water is the lifeblood of your morning; it jolts you awake after you begrudgingly drag yourself out of bed. It’s a must have in Quincy, IL, but what if your water heater is making noise? Is there cause for concern? Odds are you just need to do some proper maintenance. Here are some of the more common sounds that you might hear, and how to go about fixing them. 

Humming

Often a humming noise is caused by the element in your heater loosening over time, a natural occurrence as the water flows around it. Simply tightening things up will solve this problem in a jiff. 

Bumping or Knocking

This isn’t actually coming from your unit, but rather the pipes in your walls moving as the heater starts up or turns off. There’s no issue here for your heater, but you should have someone check out your pipes to avoid wall damage in the future. 

Rumbling and Popping

If you hear a rumble or pop coming from your water heater, it’s likely that some amount of sediment has cooled and settled toward the bottom of the element. When the hot water is forced through the sediment that’s gathered, it creates that sort of crackling sound. Simple maintenance should solve this problem, which is more common in older units than their more modern counterparts. A simple water heater flush should clear out that sediment, and the sounds should go away as a result. 

These are the most common noises you’ll hear from your heating unit, but a number of other things can arise as your appliance progresses through the natural wear and tear of daily use. Sediment is naturally going to gather in your heater, but you can also prevent the accumulation through a number of other ways — like a water softener installed in your water line, for example. 

The noises you’ll hear coming from your water heater often aren’t dangerous, but instead are indications that you should give it some proper care. Use the tips above to see what steps you should take, and don’t ever hesitate to reach out to trained professionals for additional help.

As always, if your home suffers a fire, water or mold damage, call the experts today at SERVPRO of Quincy!

SERVPRO of Quincy is an IICRC Certified Firm

6/22/2018 (Permalink)

SERVPRO of Quincy is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Quincy

SERVPRO of Quincy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

24 Hour Emergency Water Damage Service

6/22/2018 (Permalink)

SERVPRO of Quincy is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 217-223-2993

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Quincy has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Quincy

SERVPRO of Quincy specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Is Your Property Winter Ready?

11/28/2016 (Permalink)

Cold weather can have a huge impact on your home or business if you are not properly prepared. Whether it is heavy rain, freezing temperatures, damaging winds, sleet or snow, all can cause serious and costly property damage. While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather. 

To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits. 

  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can lead to a damming effect, that can lead to roof damage and interior water problems. 
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential. 
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present. 
  • Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open allowing warm inside air to circulate around the pipes. If the building has outdoor faucets, consider shutting water off at the main valve in the basement or crawl space. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe. 
  • Ask SERVPRO of Quincy about completing an Emergency READY Profile (ERP) for your business. The ERP is a no cost assessment to your facility, and provides you with a plan to get back in business fast following a disaster. 

When winter weather strikes, call SERVPRO of Quincy at 217-223-2993 to strike back. 

Be Flood Smart

11/7/2016 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert - there is always potential for flood damage. Floodsmart.gov reports, in the last 5 years, all 50 states have experienced floods or flash floods. Just because you haven't experienced a flood in the past, does not mean you won't in the future. In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas.* On average, floods cost $3.5 billion in annual losses in the United States. 

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster. The ARC offers the following flood safety tips:

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to a higher ground. Most cars can be swept away by less than two feet of moving water. 
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water. 

If a flood does strike your home or business, contact SERVPRO of Quincy at 217-223-2993. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Quincy is prepared to handle any sized disaster. When fire and water take control of your life, SERVPRO of Quincy will help you take it back. 

*Facts and figures provided by FloodSmart.gov.

Storm Facts and SERVPRO Services

10/21/2016 (Permalink)

Storm Basics

A thunderstorm is a rain shower during which you hear thunder. Since thunder comes from lightning, all thunderstorms have lightning.

A thunderstorm is classified as "severe" when it contains one or more of the following:

  • Hail (one inch or greater)
  • Winds in excess of 58 mph
  • Structural wind damage
  • Tornado

Tornado Facts

Tornadoes are arguably nature's most violent storms. Generated from powerful thunderstorms, tornadoes generally appear as rotating, funnel-shaped clouds extending from the cloud base to the ground. With winds that can reach up to 300 miles per hour, tornadoes can cause massive destruction within seconds. Damage paths can be in excess of one mile wide and fifty miles long.

  • The average tornado moves southwest to northeast, but tornadoes have been known to move in any direction.
  • The average forward speed of a tornado is 30 miles per hour, but may vary from stationary to 70 miles per hour.
  • Tornadoes can accompany tropical storms and hurricanes as they move onto land.
  • Tornadoes are most frequently reported east of the Rocky Mountains during spring and summer months.
  • Tornadoes are most likely to occur between 3 p.m. and 9 p.m.

Emergency Supply Kit

  • Water (one gallon per person per day)
  • Food (non-perishable 3-day supply)
  • Manual can opener
  • Battery operated radio, preferably a NOAA Weather Radio with tone alert and extra batteries
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Clothing
  • Dust masks or bandanas
  • Plastic sheeting, garbage bags and duct tape
  • Wrench or pliers to turn off utilities
  • Local maps
  • Hygiene items
  • Important documents such as copies of insurance policies, identification and bank account information
  • Cash
  • Fire extinguisher
  • Matches in a waterproof container

SERVPRO Services

Unexpected emergencies like severe weather call for immediate action. Your local SERVPRO Franchise Professional knows immediate reaction to the disaster is important to helping you get your life back to normal.

Utilizing our 1-4-8 Service Response Guidelines, your SERVPRO Franchise Professional strives to:

  • Contact you within 1 hour from notice of loss to arrange for service.
  • Be on-site to begin mitigation services within 4 hours of notification
  • Provide verbal briefing of scope to you within 8 business hours of on-site arrival.

Here at your local SERVPRO Franchise, we can also perform pack-out services, which is removing salvageable personal property from the affected area for off-site cleaning and storage.