Emergency Response Program = Commercial Job
From Alter to Altered
It was late on a Saturday night when the call came. There had been a wedding earlier that day and guests were now gathering at a local hotel to celebrate the event. The bride and groom were ready for a quiet, comfortable night in their honeymoon suite. But little did they know, their Alter plans would soon be Altered plans.
It seems that there was a malfunction with the heat in their room, which set off the sprinkler system, flooding their suite and several other rooms.
Emergency Response Program
One week prior to the water loss, our SERVPRO of Quincy salesman had completed an Emergency Response Profile (ERP), for this hotel. The hotel manager was frantic to get hold of someone to ease the mess of this catastrophe. Then, she remembered the ERP. She made the call and SERVPRO was on site within a short period of time, helping eradicate the problem.
All was not lost, due to the system put in place by completing the Emergency Response Program for this hotel. The situation was dealt with and the damage minimized, because of the follow through of a great program.